T H E B A S I C S :
WHAT IS #THATSWILD?#thatswild is an online clothing and apparel retailer that features designs from popular culture references, movies, tv shows, songs and memes. We create shirts and other apparel that keep you relevant!
WHAT PRODUCTS DO YOU SELL?We offer a wide variety of unisex shirts, crew necks and hoodies in adult sizes featuring your favourite movie, tv and pop culture references. We only provide high quality products that are printed on demand, fresh out of North America. Don't get bamboozled by other cheap online tshirts again.
HOW DO YOUR PRODUCTS FIT?
Currently, we offer adult sizes only. Most of our products are true to size and we offer a clear sizing chart specific to each product. We also have a handy how to measure chart. Please be aware there is a size variance of approximately 1 inch on our products from what is written on our size chart, when in doubt go up in size. If you need more assistance please do not hesitate to contact us: email@example.com
S H I P P I N G A N D D E L I V E R Y :
WHAT ARE YOUR SHIPPING RATES?
We offer a FREE worldwide flat rate shipping!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All our products are printed to order. This means we do not keep inventory. Once your product is ordered it takes up to 2 business days to print and leave our production facility. Expect to receive your order in 4 to 10 business days from order date. If you require your product for a special event or occasion we suggest ordering at least 2 weeks or more in advance to account for any delays.
HOW DO I TRACK MY PACKAGE?
Once you place an order you will receive an email with your order details. Once it ships you will receiving tracking information. You can also download the Shop app to receive texts and email notifications. If you did not receive a confirmation email please contact us at: firstname.lastname@example.org
I DIDN'T RECEIVE MY PRODUCT, NOW WHAT?
If you did not receive your order and it has been over 14 business days, please contact the shipping handler through the tracking information provided. If you are still having difficulty locating your package or are having difficulties please contact us at: email@example.com
I MADE A MISTAKE WITH MY ORDER, CAN I CHANGE IT?
Our products are printed in an automated process, if you would like to change your order please let us know ASAP. There is approximately a 12 hour window before your order has gone into production to make changes.
CAN I CANCEL MY ORDER?
To cancel an order you must let us know within 12 hours of when your order was placed. We will do our best to cancel any orders but once production begins we can no longer cancel the order.
I WANT TO RETURN/EXCHANGE MY PRODUCT
If you would like to return your items for any reason you may do so for store credit within 7 days of when your order was received. Please see our returns and exchange policy.
I'D LIKE A REFUND
Typically, we only accept returns for store credit however we want to make sure you are happy with our products. If you receive an item that is damaged or defective please let us know and we will be happy to get you a replacement. Please see our returns and exchange policy.
O T H E R S T U F F :
HOW DO I BECOME A BRAND REP?
We are always looking for people who love our brand to represent! Send us an email at: firstname.lastname@example.org to get started!
DON'T SEE SOMETHING YOU'D LIKE?
If you have a great idea for one of our products let us know! We might even name it after you. Unfortunately, we do not offer custom design services.